Refund and Returns Policy

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Returns and Exchange Policy

● Goods MUST be returned in original condition and original package within 14 days for any return or refund (return freight at customer’s cost)

● Any returns after the 14 days period will incur a 20% restocking fee.

● Any items are not refundable and exchangeable after 90 days from the date of purchase.

● Proof of purchase is needed as well.

● It will incur additional charges of 3% of the item’s value if not picked up over 30 days after the date of purchase.

● Clearance and special custom-made items are NOT refundable and exchangeable.

● Please note: Products that have been installed cannot be exchanged and returned for a ‘change of mind refund.

Phone: +64 9-4432486

Email: info@galaxylighting.nz

Address: 19/18 Link Drive, Wairau Valley, Auckland 0627, New Zealand

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