Special condition for free shipping for order over $299, excludes Rural deliveries
- Item must be sold at the listed price (exclude special sale item, 3 In 1, LED Mirrors and LED Garden Light Ball & Cube).
- Item must be available in stock, not a pre-order product.
- Items must be placed in one order.
- The shipping fee will be at the customer’s cost if items are returned or exchanged.
- If a customer changes mind and requests a refund or exchange, the standard shipping rate will be deducted from the purchase price (please read the Returns and Exchange Policy).
- Rural delivery: $299 free delivery offer does not apply. It will incur an additional standard rural shipping fee.
- Waiheke Island: free deliveries on orders over $299 does not apply
- All backorders will be dispatched as quickly as possible after restocking, unless special request. Dispatch Notification: You will receive a tracking number, before or when the items dispatching.
- Delivery Method and Labelling: Your selections will be delivered to your door via Courier.
- Please note that the couriers cannot deliver to P.O. boxes.
- Pickup in-store: You will be notified by message, phone, or Email when your order is available for collection. . All backorders can be picked up after restocking.
- Any claim for damaged goods must be notified in writing to Galaxy Lighting Ltd within 7 days of the good’s delivery. Claims will not be recognized after this period. Please keep the original package of goods if any claims of damage.
- All the lights have 24 months warranty, clearance items have 12 months warranty, and LED downlights have 3 years warranty. Led bulbs have 6 months warranty (filament, halogen, and incandescent bulbs excluded)
- All the lights are complied with NZ standards and will provide SDoC on request.
- We recommend all electrical work must be performed by a licensed electrician.
- Please note that the finishes and colors of many of the products you see online may differ in person since every person’s computer monitor differs from others. This is not considered a defective item
Contact us for questions related to Shipping Policy
Phone: +64 9-4432486
Address: 19/18 Link Drive, Wairau Valley, Auckland 0627, New Zealand