Frequently asked questions

You can order online any time, by phone, or in person at either of our Auckland showrooms. Add items to your cart and check out — or give us a call and we'll help you order over the phone.

We accept all major credit and debit cards. The full list of available payment options is shown at checkout.

Yes. If you buy lighting for work, apply for a free trade account to get your own pricing and project quotes. Apply for a trade account →

Shipping is free on NZ orders over $359. Some exclusions apply — rural delivery, Waiheke Island and a few bulky items are not covered. For orders under $359, delivery is calculated at checkout based on your address. See full shipping terms →

We deliver right across New Zealand. Rural and non-urban addresses may take a little longer to arrive, and a rural delivery fee applies. Couriers can't deliver to P.O. boxes.

In-stock orders are dispatched within 1–2 business days, then most NZ urban addresses receive delivery within 2–5 business days — so allow around 3–7 business days in total. Rural and remote areas may take longer. We'll email you a tracking link as soon as your order ships.

Yes — choose Click & Collect (free) at checkout and pick up from our North Shore or East Auckland showroom once you receive the ready-for-collection email. Please collect within 30 days, as a storage charge may apply after that.

Change-of-mind returns are accepted within 14 days, in original condition and packaging, with proof of purchase — return freight is at your cost. Returns after 14 days incur a 20% restocking fee, and nothing can be returned after 90 days. Installed or used items, clearance items and custom-made products can't be returned for change of mind. See our full Refund & Returns Policy →

Warranty against manufacturing faults varies by product: most lights 24 months, LED downlights 3 years, clearance items 12 months, and LED bulbs 6 months (filament, halogen and incandescent bulbs excluded). Please keep your order confirmation as proof of purchase. Full warranty details →

We're sorry to hear that. Please tell us in writing within 7 days of delivery and keep the original packaging — claims after this period can't be accepted. Email a photo and your order number to sales@galaxylighting.nz and we'll arrange a replacement or refund.

Many of our LED fittings are dimmable — check the individual product page. Dimmable LEDs need a compatible LED (trailing-edge) dimmer; ask us if you're unsure.

As a guide: 2700–3000K (warm white) for living rooms and bedrooms, 4000K (natural white) for kitchens, bathrooms and work areas, and 5000K+ (cool white) for garages and task spaces.

Hardwired fittings such as downlights, wall lights and ceiling lights must be installed by a registered electrician. Plug-in lamps are ready to use straight out of the box. All our lights comply with NZ standards, and a Supplier's Declaration of Conformity (SDoC) is available on request.

Yes — our registered electricians offer a free, no-obligation lighting design service for your whole home. See the design service →

We have two Auckland showrooms, both open Mon–Sat 9:30am–5pm and Sun 10am–4pm:

North Shore — 19/18 Link Drive, Wairau Valley, Auckland 0627 · (022) 072-8090

East Auckland — R/451 Ti Rakau Drive, Huntington Park, Auckland 2013 · (022) 533-3883

You'll receive a confirmation email when you order and a tracking link as soon as it ships. Need help? Email info@galaxylighting.nz.

Email info@galaxylighting.nz for general enquiries or sales@galaxylighting.nz for sales and trade, or call either showroom during opening hours.