Refund & Returns Policy

We want you to be happy with your purchase. If something isn't right, here's how returns, exchanges and faulty-item assessments work.

General conditions

  • Goods must be returned within 14 days of purchase in original condition and original packaging for any return or refund. Return freight is at the customer's cost.
  • Returns requested after 14 days will incur a 20% restocking fee.
  • Items are not refundable or exchangeable after 90 days from the date of purchase.
  • Proof of purchase is required for all returns and exchanges.
  • Orders not collected within 30 days from the date of purchase may incur an additional storage charge of 3% of the item's value.
  • Clearance items and custom-made products are not refundable or exchangeable.

Installed or used products

Products that have been installed or used cannot be returned or exchanged for a change-of-mind refund.

We understand that in some cases a product may already be installed, and you may wish to have your electrician remove the original unit and fit a replacement at the same time. If you'd like to receive a replacement before returning the original, full payment for the replacement is required upfront.

Faulty item assessment

Once the original product is returned to us, it undergoes a physical inspection and, where necessary, electrical testing before any refund is approved. Returned items are assessed for (but not limited to):

  • Physical damage
  • Signs of installation or use
  • Wiring alterations, marks, or wear
  • Electrical functionality (testing may be carried out)
  1. If the product is confirmed faulty due to a manufacturing defect, we'll proceed with a refund or replacement.
  2. If the product is found to be fully functional, or the issue is caused by installation, wiring or external factors, a refund may be declined or adjusted, and the product returned to you.

Warranty

Manufacturing faults are also covered by our warranty:

All lights
24 months
Clearance items
12 months
LED downlights
3 years
LED bulbs
6 months (filament, halogen and incandescent bulbs excluded)

Full details are on our Shipping Policy page. We recommend all electrical work be carried out by a licensed electrician.

Starting a return

Email your order number and details to sales@galaxylighting.nz and we'll guide you through it.

North Shore — (022) 072-8090 · East Auckland — (022) 533-3883