Privacy Policy

Information we collect

When you visit the site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages or products you view, the websites or search terms that referred you, and how you interact with the site. We refer to this as Device Information.

When you make a purchase or attempt to make a purchase, we collect Order Information — your name, billing and shipping address, payment details (processed securely by our payment providers), email address and phone number.

We also collect information you give us directly, for example when you contact us, request a quote, sign up for marketing, or visit one of our showrooms.

How we use your information

• Fulfil your orders — processing payment, arranging delivery or in-store pickup, and sending order confirmations and updates.
• Communicate with you, including answering enquiries and providing customer support and product advice.
• Screen orders for potential risk or fraud.
• Where you have agreed, send you marketing about our products, promotions and showroom events.
• Improve and optimise our store — for example, understanding how customers browse and which products are popular.

Cookies

We use cookies and similar technologies to operate the store, remember your cart and preferences, keep you signed in, and understand site usage. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Sharing your information

We share your personal information with trusted third parties only to the extent needed to run our store and deliver your order, including:

Shopify

Powers our online store — see Shopify's privacy policy at shopify.com/legal/privacy.

Payment providers

Process your payment securely. We do not store full card numbers ourselves.

Courier & delivery partners

Ship your order to you.

Service providers

Help us with email, analytics, marketing and fraud prevention.

We may also share your information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising & analytics

We may use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, and to measure the performance of our marketing. You can opt out of marketing emails at any time using the unsubscribe link in any email, or by contacting us.

How long we keep your information

We retain your Order Information for our records unless and until you ask us to erase it, and for as long as required to meet our legal, accounting and tax obligations. Account and contact information is kept while your relationship with us is active.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you and to request that it be corrected. You may also ask us to delete information we are not legally required to keep, and to stop sending you marketing.

Making a request. Contact us using the details below. If you are based in the EEA, your personal information may be transferred to and processed outside Europe, including in New Zealand.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version always appears on this page.

Contact us

For questions about this policy, or to access, correct or delete your information, email info@galaxylighting.nz.

North Shore

19/18 Link Drive, Wairau Valley, Auckland 0627 · (022) 072-8090

East Auckland

R/451 Ti Rakau Drive, Huntington Park, Auckland 2013 · (022) 533-3883